June 2022 - CB Homes

Helen Galesi has been Sales Manager at CB Homes for the last nine years. She has worked on numerous small and exclusive CB Homes developments all over Cheshire. She is currently based at Acorn Gardens in Northwich, where the last of the two remaining houses of the 13 houses built there by CB Homes have recently been sold.

What did you do before working at CB Homes?

I’ve always been in sales either office-based or a favourite of mine was when I worked in a jewellers, based in Northwich.

What do you like about your job as sales manager?

I absolutely love my job! I look on it as going on a journey with our customers from the moment they reserve a home to the day we hand over the keys to their new home. I’ve made some good friends along the way. I even got invited to the wedding of one couple who I had helped buy a CB Homes house! I especially enjoy working with first-time buyers as they are so excited to be moving into their first property as homeowners and I think their excitement is catching!

What does a typical day in your life look like?

I’m usually based in the marketing suite of whichever development we are marketing at the time. I start the day checking any emails or phone messages that may have come in overnight and if we have a show home available, I check that everything is set out as it should be and it is ready for any visitors.

I have meetings every week with my manager where we discuss sale progressions and he keeps me updated with what is happening on site, which enables me to keep customers informed and up to date with the build programme.

Prospective buyers may call on the phone, email or turn up in person wanting to know more about the houses we have available. I make sure I get a good understanding of what they are looking for and see if I can match them up with the perfect property.

Very often, people want to know what comes with the house as standard. I explain what the basic specification includes and then how they can upgrade some choices if they want to, such as white goods, flooring, carpets and wardrobes and also our ‘Finishing Touches’ where they can choose things like kitchen worktops and cupboard colours to really personalise their home. All our developments are different from each other and each house style is different too so there are lots of choices to be made. I really like helping out with that where I can, especially where we are selling off-plan as the house hasn’t been built.

Once a customer has paid a reservation fee, I am then their point of contact throughout the whole buying and building process, so we get to know each other quite well. I’m always available to answer any questions, find out any information they need, keep them updated with progress and arrange site visits when possible. I always follow up with an email but I like to be available to talk face to face or on the phone as I really like making connections with people in-person where I can.

Prior to completion, usually a week before, I arrange to meet up with my buyers, to go through the homeowner’s manual with them– the homeowners manual is like an encyclopaedia of their house, with every possible bit of information they could ever need – details of things like how to operate the alarm or the heating system, what type of bricks we have used and who supplies them.

On completion day when we hand over their new home, we ask our customers to walk around the house to make sure they are happy with everything or flag up any tiny, last-minute snags that need fixing. I make a note of anything like that that needs doing and then leave them to enjoy making themselves at home in their new house.

What’s your biggest challenge as Sales Manager?

I think it’s selling houses off-plan where there isn’t a house ready to show them yet. It’s really important that I can help the customer envision what the house will look like by showing them floorplans, drawings, artists impressions and samples. It all helps them build up a picture of the completed house so they can imagine themselves living there.

Why do people like buying houses from CB Homes?

All of CB Homes houses feel just a little bit different, with very individual characters and features so that draws people in. I think it’s a question of the beautiful design and the high quality of the build. The houses are simply stunning and people are always so impressed with them. On several occasions I have had visitors who have come and looked around a show home and when they’re leaving will admit that they are actually a builder and that they have been extremely impressed by the quality of the house they’ve just looked round. That makes me feel very proud. My own son is in the process of buying a CB Homes house so that’s how confident I am of their quality!

To find out more about CB Homes houses and their latest developments, visit www.cbhomes.co.uk. You can contact the sales manager via sales@cbhomes.co.uk.

Are groundworks suitable for construction?

When you are looking at developing a building plot, there are many aspects to the ground that you may not be able to see from simply looking at the lie of the land. You can’t see if any services or utilities, such as electrical cables or drainage, pass under the ground surface. You can’t tell if the land is likely to flooding – unless it is currently covered in water – and you can’t easily assess whether the ground conditions are suitable for self-build. Most of these points will need further investigation, either by a specialist land surveyor or by officials who will examine land deeds and the geological history of the site.

Mitigating against flooding

Flood risk is a combination of two factors – the probability and the potential consequences of flooding from all sources. This can include rivers, the sea, directly from rainfall on the ground surface and rising groundwater, flooded sewers and blocked drainage systems, or from overflowing reservoirs, canals or lakes.

Self-building on solid ground

When it comes to flood plains, flood risk and other water-related land problems (such as coastal erosion), the UK government has legislation in place. The National Planning Policy Framework sets strict tests to protect people, property and developers from flooding. All local planning authorities are expected to follow this. Where the tests for suitability are not met, the policy is clear that new development should not be permitted. The main steps are designed to make sure that if there are better sites in terms of flood risk, or a proposed development cannot be guaranteed to be made safe, it should not be permitted.

Land stability is a crucial aspect of any development – some would say the singular most important factor! The government also has clear advice to ensure that ground conditions are suitable for development and how to avoid risks caused by unstable land or subsidence. Land instability can cause an array of problems, including landslides, settlement and ground heave. Failing to deal with instability from the outset can have serious consequences, with the considerable chance of financial and actual damage to human health, local property and its associated infrastructure, and the wider environment, especially if compensation claims are involved.

Planning authorities have an important role to play in considering land stability. They do this by minimising the risk and effects of land stability on property, infrastructure and the public, by helping to ensure that developments don’t occur in unstable locations, or without appropriate precautions. Local planning authorities work with other organisations when it comes to land stability – these include obvious ones such as Building Regulations, but also more specialised ones, such as the Coal Authority (due to public safety risks caused by past coal mining activities), depending on the circumstances.

Prepare to investigate ground conditions

A preliminary assessment of ground instability should be carried out at the earliest possible stage, before any detailed planning application is prepared. If required, information about land stability can be found in geological information held by the planning authority’s own information (including building control records, which may contain previous surveys and records of previous events), local libraries and archives, and information about land usage contained in the National Land Use database, the British Geological Survey (including the national dataset on landslides and mapping and borehole records) and coal mining records held by the Coal Authority,

Where needed, a land stability risk assessment report will present all information obtained from investigations prior to the commencement of any development. All areas of the UK are different. Some soils can be dominated by clay or sand, and especially in Cheshire there is a lot of sandstone rising to the surface. This can be very useful for stability, but a hindrance when it comes to excavation and drainage. The type of land you are developing may have an impact on the type, size and shape, and design of your proposed project, so finding out exactly what lies beneath the surface is an important part of the preparation process.

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